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We want you to be completely satisfied with your purchases. Please let us know if you are not entirely satisfied with our products or our service, so that we can rectify the situation and provide you a better service. We will try our best to make sure the products shipped to our customers are in good quality.
12 Month Warranty
The product with quality problem(Products showing abuse, misuse, alteration or lightning strikes may not be repaired under warranty) within 1 year(from the date you received the item), it can be returned and repaired. If reasonable repairs are not feasible or acceptable, CCTVonlineDIY Store, Inc. may elect to furnish a replacement or make a full refund.
You will need to send the product back to us and pay for the return shipping fee. When we receive the product, we will repair it and ship it back to you with postage paid.
All returns must be boxed and packed securely for shipping. Each box must be accompanied with a return authorization (RA) number. Please place the RA number given to you by CCTVonlineDIY, on two sides of the carton being returned. All returns that do not have RA numbers on them will not be accepted, it is implied that customer agrees to the terms of the Return Policy as stated above.
7 Day Money Back Guarantee
The products with quality problem(Products showing abuse, misuse, alteration or lightning strikes may not be repaired under warranty) within 7 days (from the date you received the item ),it can be returned and full refund.
The products must be returned in new, resalable condition:
Include all original packaging materials.
All manuals and warranty registration cards must be unmarked.
Any programming MUST be reset back to factory default.
Carefully repackage and double-box the merchandise with the RMA number clearly displayed on the outside package.
Our 30-Days Replace Guarantee
The product with quality problem within 30 days(from the date you received the item), it can be returned and replaced.
You will need to send the product back to us and pay for the return shipping fee. When we receive the product, we will replace it with a new one and ship it back to you with postage paid.
Return and Partial Refund Policy
Because of the high international shipping fee, and most of pictures on CCTVonlineDIY.com are taken by ourself with real products. So we do not give you a full refund for return products without quality problems, such as"not like the picture""not as imagining"or just "not satisfied". If you decide to return goods for that reasons, please use the manufacturer's original package to return all the goods you received and pay for the return shipping fee.
When we received the product, we will give you a partial refund.
All Other Authorized Returns
Please choose ORDINARY MAIL to send all the return goods to us.
Returns authorized by CCTVonlineDIY.com for reasons the customer will pay all transportation costs associated with the return, including taxes, customs and duties, if applicable. For 7-Days Return and Full Refund Guarantee, we only pay for the return shipping fee.
Tech Support Free Lifetime
The CCTVonlineDIY.com Store is committed to providing the highest level of support.
CCTVonlineDIY.com Store’s technical support is staffed with experienced and trained professionals who will help you on the installation and use of the products that you buy from us, whether that be getting started, wiring, programming, or just overall general questions. In that regard, we offer phone, e-mail, and online tech support. We want you to be happy with your purchase so we offer this as a FREE service on the products that you buy from us for the lifetime of the product. However, if there is a product that you want help with, that you did not buy from us, we cannot offer our free technical support.
When you contact tech support we will verify your purchase and then work with you to find the right solution to your technical problem. Remember, an order number will be required. Before you make the call be sure and be in front of your equipment and know what questions you are going to ask.
Please keep in mind, although we will do everything we can to meet your technical needs, a few products do fall under our limited technical support policy. To see if a particular product falls under this category look to the product page as a guide. There you will see your support policy listed under the warranty and return policies.
In addition, when remotely diagnosing and solving difficult technical problems there is always some chance for error based on us not physically being there. Therefore, our advice is based on your own description of the problem and is provided in good faith and to the best of our ability.